雅书

目  录：

Introduction 1

The goals of this book 1

Evolution of management theories 4

Conceptual models: handle with care 10

Applying models in practice 13

Dilemmas 13

PART 1 SUSTAINABILITY 25

Model 1 Stakeholder Management, Edward Freeman (1984) 29

Model 2 Seven Levels of Sustainability, Richard Barrett (1998) 31

Model 3 The Seven s of Mount Sustainability, Ray Anderson (1999) 33

Model 4 The Bottom of the Pyramid, C.K. Prahalad (2002) 36

Model 5 Cradle to Cradle, William McDonough and Michael

Braungart (2002) 38

Model 6 The Sustainable Value Framework, Stuart Hart and

Mark Milstein (2003) 40

Model 7 Multiple Stakeholder Sustainability, Fons Trompenaars and Peter

Woolliams (2010) 43

Reflections on sustainability 47

PART 2 INNOVATION AND ENTREPRENEURSHIP 73

Model 8 Flow, Mihaly Csikszentmihalyi (1975) 77

Model 9 Adaption–Innovation Inventory, Michael Kirton (1976) 79

Model 10 The Entrepreneurial Process, Jeffery Timmons (1989) 81

Model 11 Disruptive Innovation, Clayton Christensen (1995) 84

Model 12 Serious Play, Michael Schrage (1999) 86100+ MANAGEMENT MODELS

Model 13 Open Innovation, Henry Chesbrough (2003) 88

Model 14 Reverse Innovation, Vijay Govindarajan (2009) 91

Reflections on innovation and entrepreneurship 93

PART 3 STRATEGY AND POSITIONING 123

Model 15 Product/Market Growth Matrix, Igor Ansoff (1957) 127

Model 16 3C: Company, Customer, Competition, Kenichi Ohmae (1975) 129

Model 17 Crafting Strategy, Henry Mintzberg (1978) 132

Model 18 Five Forces, Michael Porter (1979) 134

Model 19 7S: Tom Peters, Robert Waterman, Julien Phillips (1980) 136

Model 20 Core Competencies, Gary Hamel and C.K. Prahalad (1990) 138

Model 21 Brand Equity, David Aaker (1991) 141

Model 22 Value Discipline, Michael Treacy and Fred Wiersema (1993) 143

Model 23 Blue Ocean Strategy, W. Chan Kim and Renée Mauborgne (2005) 145

Reflections on strategy and positioning 149

PART 4 DIVERSIT Y OF CULTURES 177

Model 24 Myers–Briggs Type Indicator (MBTI), Isabel Briggs Myers and

Katharine Cook Briggs (1962) 181

Model 25 Corporate Culture, Charles Handy and Roger Harrison (1976) 183

Model 26 Hofstede’s Cultural Dimensions, Geert Hofstede (1980) 186

Model 27 Belbin’s Team Roles, Meredith Belbin (1981) 188

Model 28 Competing Values Framework (CVF), Robert Quinn and

Kim Cameron (1981) 190

Model 29 Three Levels of Culture, Edgar Schein (1985) 193

Model 30 Developmental Model of Intercultural Sensitivity (DMIS),

Milton Bennett (1986) 195

Model 31 Spiral Dynamics, Don Beck and Chris Cowan (1996) 198

Model 32 Seven Dimensions of Culture, Fons Trompenaars and

Charles Hampden-Turner (1993) 201

Model 33 The Colour Theory of Change, Léon de Caluwé and

Hans Vermaak (2006) 204

Reflections on diversity and culture 207CONTENTS

PART 5 CUSTOMERS

Model 34 Rokeach Value Survey (RVS), Milton Rokeach (1973) 241

Model 35 Consumer Behaviour, John Howard and Jagdish Sheth (1969) 243

Model 36 3Rs – Retail, Reputation, Relationship, Corstiaan Marinus

Storm (1987) 246

Model 37 Strategic Purchasing, Peter Kraljic (1983) 248

Model 38 Total Perceived Service Quality, Christian Grönroos (1984) 250

Model 39 Customer Satisfaction, Noriaki Kano (1984) 252

Model 40 Elaboration Likelihood Model (ELM), Richard Petty and

John Cacioppo (1986) 254

Model 41 Service–Profit Chain, James Heskett, Thomas Jones,

Gary Loveman, Earl Sasser and Leonard Schlesinger (1994) 257

Model 42 Customer Loyalty, Thomas Jones and Earl Sasser (1995) 259

Model 43 Six Stages of Social Business Transformation, Charlene Li and

Brian Solis (2013) 261

Reflections on customers 265

PART 6 HUMAN RESOURCE MANAGEMENT 291

Model 44 Gainsharing, Joseph Scanlon (1948) 294

Model 45 Two-Factor Theory, Frederick Herzberg (1959) 296

Model 46 Theory X and Theory Y, Douglas McGregor (1960) 299

Model 47 Evolutionary Growth of Organizations, Larry Greiner (1972) 301

Model 48 AMO: Abilities, Motivation, Opportunities, Thomas Bailey (1993) 303

Model 49 HRM Roles, David Ulrich (1997) 306

Model 50 The Happiness Factory, Maurits Bruel and Clemens Colson (1998) 309

Model 51 Contextually Based HR Theory, Jaap Paauwe (2004) 311

Model 52 Competence-Based Employability, Claudia van der Heijde and

Beatrice van der Heijden (2006) 314

Reflections on human resource management 317

PART 7 BENCHMARKING AND RESULTS 343

Model 53 Management By Objectives, Peter Drucker (1954) 346

Model 54 BCG Matrix, Bruce Henderson (1968) 348100+ MANAGEMENT MODELS

Model 55 GE–McKinsey Matrix, General Electric and McKinsey

Consulting (1971) 350

Model 56 The Value Chain, Michael Porter (1985) 352

Model 57 Identity and Image, Klaus Birkigt and Marinus Stadler (1986) 354

Model 58 Business Process Management (BPM), Michael Hammer (1990) 357

Model 59 Balanced Scorecard, Robert Kaplan and David Norton (1992) 359

Model 60 Social Media ROI Pyramid, Jeremiah Owyang (2010) 361

Reflections on benchmarking and results 365

PART 8 LEADERSHIP AND COMMUNICATION 395

Model 61 Managerial Grid, Robert Blake and Jane Mouton (1964) 398

Model 62 Situational Leadership, Paul Hersey and Kenneth

Blanchard (1969) 401

Model 63 Servant-Leadership, Robert Greenleaf (1970) 403

Model 64 8-Step Change, John Kotter 405

Model 65 Situational Crisis Communication Theory, Timothy

Coombs (1995) 408

Model 66 Level 5 Leadership, Jim Collins (2001) 411

Model 67 Cynefin, David Snowden and Mary Boone (2007) 413

Model 68 Communication and Employee Engagement, Mary Welch (2011) 416

Reflections on leadership and communication 419

PART 9 MODELS FOR IMPLEMENTATION 455

Model 69 Ethos, Pathos, Logos, Aristotle (350 BC) 458

Model 70 AIDA, Elias St. Elmo Lewis (1898) 460

Model 71 DuPont Model, Frank Donaldson Brown (1914) 462

Model 72 Continuous Improvement, William Edwards Deming (1948) 464

Model 73 Brainstorming, Alex Osborn (1953) 466

Model 74 Leary’s Rose, Timothy Leary (1957) 468

Model 75 Bi-sociation, Arthur Koestler (1964) 470

Model 76 Small Group Development, Bruce Tuckman (1965) 472

Model 77 360-Degree Feedback, Edward Lawler (1967) 474

Model 78 Lateral Thinking, Edward de Bono (1967) 476CONTENTS

Model 79 The Conscious Competence Ladder, Lewis Robinson (1974) 478

Model 80 FCB Grid, Richard Vaughn (1980) 480

Model 81 SWOT, Heinz Weihrich (1982) 482

Model 82 Means-End Analysis, Jonathan Gutman (1982) 484

Model 83 Learning Style Inventory, David A. Kolb (1984) 486

Model 84 Six Principles of Influence, Robert Cialdini (1984) 488

Model 85 Scrum, Hirotaka Takeuchi and Ikujiro Nonaka (1986) 490

Model 86 The Seven Habits of Highly Effective People, Stephen

Covey (1989) 492

Model 87 Benchmarking, Robert Camp (1989) 494

Model 88 EFQM Excellence Model, The European Foundation for Quality

Management (EFQM) (1991) 496

Model 89 Strategic Dialogue, Mathieu de Vaan, Steven ten Have and

Wouter ten Have (1996) 498

Model 90 Strategic Personnel Planning, Gerard Evers and Cornelis

Verhoeven (1999) 500

Model 91 Mapping, Bridging, Integrating (MBI), Joseph DiStefano and

Martha Maznevski (2000) 502

Model 92 Yellow Box, Mark Raison (2002) 504

Model 93 Elements of Website User Experience, Jesse James Garrett (2002) 506

Model 94 MDA Design for ‘Gamification’, Robin Hunicke, Marc LeBlanc

and Robert Zubek (2004) 508

Model 95 Business Model Canvas, Alexander Osterwalder (2008) 510

Model 96 Sustainability Roadmap, Ram Nidumolu, C.K. Prahalad and M.R.

Rangaswami (2009) 512

Model 97 Balancing Transparency, Piet Hein Coebergh and

Edi Cohen (2009) 514

Model 98 Blue Leadership, Jan Moen and Paul Ansems 516

Model 99 The Blue Economy, Gunter Pauli (2010) 518

Model 100 Eight Routes for Culture Change (2013): Jaap Boonstra 520

Reflections on models for implementation 523

Conclusion 525

About the authors 531

Our thanks 532100+ MANAGEMENT MODELS

Bibliography 533

Sources for the visualizations of models 559

Index 567